How can I help to keep MyGymLab safe?
Observe good personal hygiene. Use the hand sanitizers provided within the space upon entering and leaving the Lab. Ensure you place towels on equipment before use. Use the disinfecting spray on machines before and after...
What is MyGymLab doing to ensure the safety of users?
For a snapshot of our key safety and cleanliness features: Round the clock CCTV coverage Digital door lock 24 hour air sanitizer Air purifier UV cleaning Anti-microbial coating Daily cleaning of Labs and bimonthly deep...
Who can I contact should I have additional questions?
For general enquiries, please click here. For urgent enquiries, accidents and emergencies, please click on the hotline icon on the homepage of the MyGymLab app for assistance. Look for this icon ...
Should I get a subscription, can I cancel it in the future, and what are the penalties?
You can cancel your subscription anytime with no penalties. Should you decide to cancel your subscription, please do so before the next renewal date to avoid being charged. To compare the benefits between a...
Will MyGymLab provide any offers?
MyGymLab wants to make your experience as seamless and simple as possible. We offer all subscribers a Free session and Total Body Composition Scan after 30 sessions. To enjoy more perks and cost savings, check out our...
Are there instances where a user is suspended or banned from MyGymLab?
While we want everyone to have an enjoyable workout and experience at our Labs, we will not tolerate behavior that damages, harms, or impacts the experience for other users. This is to ensure all have a positive experience...
How do I update my booking?
For any re-booking needs, kindly go to the “Update Booking” button on the home page. Alternatively, you may also go to your Booking History to update the most recent or forward booking you may have done It will lead to a page that has...
Can I reschedule or cancel my bookings?
We do not allow cancellations. For subscribers, you will be allowed to reschedule a booking at least an hour before your designated session. For pay-as-you-go, you will be allowed to reschedule a booking at least two hours...
What if I want to workout for more than an hour?
We encourage users to book their sessions in advance on the app to secure the time and duration that you’d like for your workout. As we require prior booking of all our Labs, you will not be able to extend an existing session...
What if someone has not left but my session is up next?
While we encourage users to stick to their allotted time, we know what it’s like to be in the zone with your workout! The person before you may not realise they’ve exceeded their time. Click the door open on the app and...
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