Who can I contact should I have additional questions?
For general enquiries, please click here. For urgent enquiries, accidents and emergencies, please click on the hotline icon on the homepage of the MyGymLab app for assistance. Look for this icon ...
Should I get a subscription, can I cancel it in the future, and what are the penalties?
You can cancel your subscription anytime with no penalties. Should you decide to cancel your subscription, please do so before the next renewal date to avoid being charged. To compare the benefits between a...
Will MyGymLab provide any offers?
MyGymLab wants to make your experience as seamless and simple as possible. We offer all subscribers a Free session and Total Body Composition Scan after 30 sessions. To enjoy more perks and cost savings, check out our...
How do I update my booking?
For any re-booking needs, kindly go to the “Update Booking” button on the home page. Alternatively, you may also go to your Booking History to update the most recent or forward booking you may have done It will lead to a page that has...
Can I reschedule or cancel my bookings?
We do not allow cancellations. For subscribers, you will be allowed to reschedule a booking at least an hour before your designated session. For pay-as-you-go, you will be allowed to reschedule a booking at least two hours...
What if I want to workout for more than an hour?
We encourage users to book their sessions in advance on the app to secure the time and duration that you’d like for your workout. As we require prior booking of all our Labs, you will not be able to extend an existing session...
How do I get started / book a session?
Download the MyGymLab app on the Apple store or Google play store and create an account for free Fill in the information fields - We only request crucial information to allow us to contact you and keep you safe, for example,...
What are the operating hours like?
Each lab has different operating hours. This is highlighted in the venue description when you are picking the choice of your Lab. For more on how MyGymLab works, please click here. ...